Refund policy
Right of Withdrawal for Consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.)
Withdrawal Policy
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day
- on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided that you ordered one or more goods under a single order and these are delivered together;
- on which you or a third party named by you, who is not the carrier, have taken possession of the last good, provided that you ordered several goods under a single order and they are delivered separately.
To exercise your right of withdrawal, you must inform us (Hans Wilhelm Hirse, Neuscherbitzer Gasse 14, 04178 Leipzig, Phone: +49 1575 2551988, Email: www.expandura.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but this is not mandatory.
You may also complete and submit the model withdrawal form or another clear statement electronically on our website (www.expandura.com). If you make use of this option, we will promptly (e.g., by email) send you confirmation of receipt of such withdrawal.
To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you for all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we receive notice of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the initial transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.
You must return or hand over the goods to us, Neuscherbitzer Gasse 14, 04178 Leipzig, without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send the goods before the period of 14 days has expired.
You shall bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusions from the Right of Withdrawal
The right of withdrawal does not apply to contracts
- for the supply of goods which are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the supply of goods which may perish quickly or whose expiry date would quickly be exceeded;
- for the supply of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract, but which can only be delivered after 30 days and whose current value depends on fluctuations in the market over which the trader has no control;
- for the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts.
The right of withdrawal expires prematurely in contracts
- for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the supply of goods which, after delivery, have been inseparably mixed with other items due to their nature;
- for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Model Withdrawal Form
(If you wish to withdraw from the contract, please complete and return this form.)
To: Hans W. Hirse, Neuscherbitzer Gasse 14, 04178 Leipzig, Email: expandura.info@gmail.com
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/ for the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date
(*) Delete as appropriate.
Important Note: This English version of the withdrawal policy is provided for convenience only. In the event of any discrepancies, the German version of the withdrawal policy shall prevail.